Refund Policy

Understanding our refund terms and procedures

At Team CoWork, we strive to provide exceptional virtual office services. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting them.

Payment Collection

Team CoWork collects payments upfront for virtual office bookings and services. We accept payments via online payment methods and bank transfers. All fees must be paid in full before service delivery begins.

Refund Eligibility

Refunds are applicable only in the following situations:

  • When Team CoWork is unable to deliver the promised services
  • When government departments reject your documents through no fault of your own
  • When services are cancelled before any documents or services have been delivered

You are NOT eligible for a refund if:

  • You have already received and approved documents from our vendor
  • You have partially used the services
  • Government departments reject documents after your final approval
  • You change your mind after service delivery has commenced

Document Delivery Process

Step 1: Once our third-party vendor prepares your documents, they will be sent to you for review.

Step 2: You must carefully review all documents with your team and verify their completeness and accuracy.

Step 3: After you provide final approval and sign off on the documents, you are no longer eligible for a refund.

Important: The vendor confirms document completeness before seeking your final approval. Once you approve, the transaction is considered complete, and refunds will not be issued.

Government Rejection Disclaimer

Neither Team CoWork nor our vendors accept responsibility for rejections from Indian government agencies including:

  • GST (Goods and Services Tax) authorities
  • Income Tax Department
  • MCA (Ministry of Corporate Affairs)
  • Any other government departments or regulatory bodies

It is your responsibility to review all documents with your legal and financial advisors before providing final approval. Government agencies have their own criteria for approval, which may change without notice.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Us

Email us at virtualoffice@teamco.work with your refund request.

2. Provide Details

Include your order/booking details, payment information, and a clear explanation of why you're requesting a refund.

3. Await Review

Our team will review your request and respond within 5-7 business days.

Refund Processing

Processing Time: Once a refund is approved, it will be processed within 14 business days.

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Bank Processing: After we process the refund, it may take an additional 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.

Administrative Costs

Team CoWork reserves the right to deduct reasonable administrative expenses and processing fees from approved refunds. These deductions cover the cost of processing your order, vendor coordination, and administrative overhead.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe:

  1. Check your bank account again and verify with your bank
  2. Contact your credit card company - it may take time before the refund is officially posted
  3. Contact your bank - there is often processing time before a refund is posted
  4. If you've completed these steps and still haven't received your refund, contact us at virtualoffice@teamco.work

Our Commitment

We are committed to transparent refund procedures and addressing customer concerns promptly and fairly. Our goal is to ensure customer satisfaction while maintaining fair business practices.

Contact Information

For refund requests or questions about this policy, please contact us: