Refund policy
Payments for each virtual office booking with Team Cowork are collected in advance through online payment methods or bank transfers. Our refund policy applies if we are unable to deliver the services, documents or encounter departmental rejections. No refunds will be granted if you have partially used any services included in your subscription plan. (T&C applied).
Document Delivery Process
Clients receive the necessary virtual office documents from our third-party vendor after payment. The third-party vendor will confirm with you whether the documents are complete. Once you provide your approval and receive the final documents from the third-party vendor, you are not eligible for a refund.
Government Rejection Disclaimer
Neither the third-party vendor nor we are responsible for any rejection by the Government of India or its departments, including GST, Income Tax, or MCA, concerning the documents provided by the third-party vendor. It is your responsibility to review these documents with your team before giving final approval.
Refund Request Eligibility
To be eligible for a refund, you must specify the reason for the refund. To initiate the return process, please contact us at admin@teamco.work. Upon receiving your refund request, it will be verified. If approved, the refund will be processed, and the credit will be applied to your credit card or original payment method within 14 days.
Administrative Costs Deduction
In the event of any refunds, we reserve the right to deduct a sum representing our reasonable administrative costs before returning the refund amount to you.
Late Refunds
If you have not received your refund, please follow these steps:
- Check your bank account.
- Contact your credit card company.
- If you've completed all the above steps and still haven't received your refund, please reach out to us at admin@teamco.work.
We are committed to addressing your concerns and ensuring a transparent refund process.
