Payments for each virtual office booking with Team Cowork are collected in advance through online payment methods or bank transfers. Our refund policy is valid for 30 days from the date of payment or until you receive the final virtual office service documents from the third-party vendor, whichever occurs earlier. No refunds will be granted if you have partially used any services included in your subscription plan.
Clients receive the necessary virtual office documents from our third-party vendor after payment. The third-party vendor will confirm with you whether the documents are complete. Once you provide your approval and receive the final documents from the third-party vendor, you are not eligible for a refund.
Neither the third-party vendor nor we are responsible for any rejection by the Government of India or its departments, including GST, Income Tax, or MCA, concerning the documents provided by the third-party vendor. It is your responsibility to review these documents with your team before giving final approval.
To be eligible for a refund, you must specify the reason for the refund. To initiate the return process, please contact us at firstname.lastname@example.org. Upon receiving your refund request, it will be verified. If approved, the refund will be processed, and the credit will be applied to your credit card or original payment method within 14 days.
In the event of any refunds, we reserve the right to deduct a sum representing our reasonable administrative costs before returning the refund amount to you.
If you have not received your refund, please follow these steps:
We are committed to addressing your concerns and ensuring a transparent refund process.